Editor’s Note

The current issue of ABR seeks to provide the researchers and scholars a mosaic of glimpses of the recent advancements that are presently taking place in the fast-evolving and dynamic business world. This emerging trend ranges from preparing trade agenda to clearance and settlement processes in Indian Capital Market, Capital structure determinants, financial viability and operational efficiencies in bank’s investors behaviour, impact of service quality on consumer behaviour, co-movement of emerging and developed market indices, and above all the significance of competitive technical intelligence for leveraging technological competitiveness in gaining better access to hyper-competitive market arena.

The first paper by Hasanuzzaman draws attention to Aid for Trade (AfT) initiative, mooted in 2005 in WTO’s  fifth Ministerial meeting in Hong Kong, that has gained new significance especially as a result of the global financial crisis, compounded by the deadlock at the Doha Round of Trade negotiations. The paper attempts to review the global aid architecture and its implications for Bangladesh.Clearance and settlement process is at the core of capital markets infrastructure.  Globally, these markets have witnessed enormous changes which have been accompanied with many redesigns to underlying clearance and settlement process.  Goyal and Dhankar in their paper on the theme have focused on various facets of the clearance and settlement process, including regulation, technology, process design, operations and integration of the process, and its impact on performance and structure.

Competitive Technical Intelligence is a systematic process focused on monitoring the competitive and technical environment of an organization for the purpose of better decision-making in the areas of technology innovation, technology forecasting, product design, research and development (R&D), which can be used from investment tactics to managing technology risks to adopting long-term business strategies. The paper by Das on the theme dwells on howmoving to information and knowledge-based processes of forecasting prevents, among others, such emotional challenges in the decision –making processes. This article also focuses on eight popular tools used for systematic approach to technology forecasting and the emerging methods of Competitive Technical Intelligence.

The paper by Joshi provides insights into the way in which the capital structure is determined by product market determinants, research and development activity and profitability. This paper is an attempt to test relevance of empirical evidences found in matured markets to the Indian market condition. Automobile industry is taken up for the present study because of its oligopoly nature and easy availability of product prices.

The Indian business environment has radically transformed since 1991 with the changes in the economic policies and introduction of new institutional mechanisms. It has been observed that such changes have their own impact on the performance- both financially and operationally in the business environment through various measures, including the process of merger and acquisitions. The paper of Bharathi discusses financial efficiency of merged banks in India after globalization period. The desirability of framing policies relating to M&As in service sector and to identify the areas of improvement for better profitability and performance for the banks is also highlighted. Cooperative Credit Institutions have played a vital role in the financing of diverse activities in rural India. In recent times, these institutions have seen a very challenging environment to question their business model and perennially raise doubts at their sustained viability. The present study was conceptualized by Chander and Chandel to examine the financial viability of the apex level cooperative credit institution based on case studies using multivariate Z-score analysis and CAMEL framework.

The study by Singh et al analyzed the demography of investors in Gurgaon and its correlation with the investment pattern and criteria of investment. This study also explored to find out the extent of awareness of the investors towards the various technical factors and their applications related to shares and share market. Manimaran has examined the quality of services in rural banking and its impact on customer satisfaction and their behavioural intention; which in turn, led him to propose a new model for assessing the impact of quality in rural banking on customer satisfaction and their behavioural intention based on SERVPERF scale. The study underlines the importance of internal service quality to deliver better service quality to the bank customers.

Vegetables are a staple food for people and vegetable marketing is an influential force in any Economy. The cascading effects of India’s trade policy changes towards globalization have led to the development of organized vegetable retailing. Depending upon the competency and level of complexity, different organizations evolve different systems to make fresh vegetables available to their customers.

The study by Rajkumar and Jecob is to try and understand the current logistical scenario in the retail marketing of vegetables adopted by different market players.The paper contributed by Sezhiyan et al is to portray the segmentation of the shoppers based on their behavioural pattern towards the retail store images. Primarily, this article triggers off the various behavioural outcomes of the shoppers which have been influenced by the different store attributes. The word ‘Value Added’ contributes to the worth of a product or service by making it comparatively more useful. It adds to the human satisfaction and utility. The contribution in utility or use or worth or satisfaction or importance is made by the efforts of different parties in an organization constituting the set up of an organization. These parties include Employees, Providers of Funds, Government, Society and Owners or Entrepreneur. Agarwal and Toshniwal have ably discussed how to evaluate value addition and thereby suggest ways of improving it which should create much needed awareness towards value addition by the business concerns which will improve social creativity and common welfare.

The globe is considered to be a single economic unit because the cross-border movements are common. Financial markets are no exceptions as the flow of capital within different parts of the globe has been leading to the integration of global markets. The scholarly study of Tripathi et al examines the extent of interdependence of developed as well as emerging economies with the help of correlation coefficients associated with the co-movement of their stock markets on daily, weekly and monthly returns. The impact of LIBOR - a global macroeconomic variable, on the stock indices has also been examined.Corporate Social Responsibility (CSR) is viewed as a comprehensive set of policies and programmes that are integrated into business operations, supply chains and decision-making processes throughout the company.

The case study by Kapoor and Sandhu deals with CSR initiatives of Indian IT major-Infosys Technologies Ltd.E-CRM is fast emerging as vital link between the customers and the corporate. In the recent years, CRM has emerged as one of the most widely prescribed solutions for diminishing market share and sluggish growth in banking and financial sector inparticular. The banking sector has undertaken various initiatives to attract build and retain their customers.


The study by Singh and Rahul focuses on the theoretical aspects of CRM in general and adoption of ATM services as CRM practices by the leading Indian banks such as State Bank of India, ICICI bank, HDFC Bank & Punjab National Bank in particular.  The main aim of this research has been to study the effectiveness of ATM services as provided by these banks. The four banks taken into consideration are assumed to represent the functioning of both the private and the public sector and their CRM practices. The findings of the study should hopefully lead the way to the other banks in realizing the virtue of CRM practices.

The study of Dalwinder Kaur examines the impact of differences in the perceptions of teachers and principals of the colleges on the relationship with the management and brought out clearly those perceptions of teachers towards college management are to a large extent dependant upon the availability of research environment, educational material, faculty motivation and placement of students in the colleges.

We wish to sincerely thank all the contributors of papers as well as the readers for their continued  support, inspiration and cooperation in bringing out this issue of Journal on time.

Dr. A. N. Sarkar
Editor, ABR