MDP on Conflict Management and Negotiation Skills
Management Development Programme
Conflict Management and Negotiation Skills
4-5, February, 2016
Organizations, undoubtedly, are increasingly diverse with a large number of interdependencies and thus the potential for many disagreements. As an executive you are one voice among many. Your responsibility is likely to exceed your authority. Conflict is everywhere. You will inevitably be faced with conflict. The good news is that conflict can be extremely productive for companies and individuals and conflicting management skills can be learned. Research reveals that managers spend at least 24% of their time managing conflict. Does that sound like a shocking waste? In fact, it is an opportunity – if conflict is dealt constructively. The truth is that we can use well-managed conflict to bring enormous benefits to people and organizations. In fact, conflict management is often one of the biggest drivers of change. Properly handled, it can help people to be more innovative and can create stronger bonds, build effective teams and improve performance. The subtheme of this programme is about Negotiation Skills. Participants would be given an opportunity to understand their predominant style of negotiation and how to make negotiation effective. The key is to openly face an issue and negotiate a win-win outcome. We must understand that negotiation can be mutually beneficial.
This two-day training programme is designed to help executives understand the concept and relevance of conflict management and negotiation from the right perspective. This training programme would be focusing on learning various ways of managing conflict and developing negotiation skills. This understanding would facilitate the participants to be a more effective negotiator across various business and other kinds of negotiations. The emphasis will be more on developing behavioural competencies of managing con¬flict and doing successful negotiation in working environment.
The programme will cover the following aspects of Con¬flict Management and Negotiation Skills:
• Nature, Process and Types of Conflicts
• Stages of Conflict
• Psychological process in Conf¬lict
• Intra and inter-personal Conf¬lict
• Nature, Process and Types of Negotiations
• Preparing for Negotiation
• Negotiation Process
• Evaluation of Negotiation Process
• Ethical considerations in Negotiation
• Individual negotiation style
Pedagogy will be highly interactive and will involve a mix of lectures, group discussions, simulation exercises, gaining insights about self by using psychometric tests, and case analysis.
This programme would be most relevant for the junior and middle level executives in the PSUs, Private Sector, Government Sector, NGOs etc.
Venue & Duration
The two-day (4-5 February, 2016) MDP will be held at Asia-Pacific Institute of Management situated on Delhi–Mathura Road, near Apollo Hospital, Jasola, Opp. Sarita Vihar, New Delhi on residential/non-residential basis.
Rs. 15,000/- (Non-residential) per participant; and
Rs. 23,000/- (Residential) per participant
Accommodation for residential participants would be available at Jasmine Boutique Hotel, ( a unit of Amazon Buildcon Private Limited), 50, Pocket-1, Jasola, New Delhi – 110025 (Hotel Phone No: +91-11-41641601/2/3/7), from the Wednesday, Noon of 3rd February, 2016 to the Saturday, Noon of 6th February, 2016)
(*Service Tax extra as per rules)
Non-Residential : AM Tea, Lunch, PM Tea, Professional fees and academic kit.
Residential: AM Tea, Lunch, PM Tea, Professional fees and academic kit,
Boarding and Lodging.
• Early Bird discount: (registration before Monday, 4th January, 2016) : 10% of the total fee
• Group discount (more than three participants): 20% of the total fee
• Early Bird discount + Group discount: 25% of the total fee
Fee is payable by DD in favour of ‘Asia Pacific Institute of Management’ payable at New Delhi. Payment may be made through the following means
1. Electronic fund transfer to Bank A/C
2. Demand draft, payable at New Delhi or pan-India cheque payable at par in favor of ‘Asia-Pacific Institute of Management, New Delhi
Please inform us of the transaction details once payment is made.
Name of the Account Holder Asia-Pacific Institute of Management
Pan No: AAA TA 1400 G
Service Tax Regd. No. AAA TA 1400 GST-001
Bank Indian Bank, Jasola Branch, New Delhi
Account No: 6027677717
Account Type Saving
RTGS Code IDIB000J033
• Last date for Receipt of nomination(s) : Friday, 29th January, 2016
• Substitution from the same organization may be permitted.
• Nominating organizations are advised to wait for confirmation of nomination(s) before sending their participants for the programme.
For any information, please write or e-mail to Dr. S.P. Chauhan, Professor (OB & HR) and Programme Director, Asia-Pacific Institute of management, 3 & 4, Institutional Area,
Delhi-Mathura Road, near Apollo Hospital, Jasola, New Delhi – 110025,
E-mail: email@example.com; firstname.lastname@example.org
(Mobile: 09718153392 )
DR. S.P. CHAUHAN
Dr. S.P. Chauhan is a Professor of Organizational Behaviour and Human Resource Management. Prior to joining Asia-Pacific Institute of Management, New Delhi, Dr. Chauhan was with FORE School of Management, New Delhi as a Professor of OB & HR. Earlier, he was also associated with Shri Ram Centre for IR & HR, New Delhi as a Professor and as a Director with Centre for Management Development (CMD), Modinagar and Sri Sharada Institute of Indian Management – Research, New Delhi. He has received his Ph.D. in Psychology from Panjab University, Chandigarh.
He has been involved in several research projects. Some of the research projects to his credit are: Employee Satisfaction Survey for NTPC; Impact of Change in NDPL, New Delhi; Industrial Scenario and IR Climate in of Uttaranchal State; Study of HR Policies and Practices in NTPC; Performance Indicators of six Delhi Police Stations sponsored by Bureau of Police Research Department; HR Policies and Practices for NHPC; and Organizational Climate Survey for ONGC.
He has conducted training programmmes for organizations such as NTPC, NHPC, ONGC, EIL, NSPCL, BEL, NALCO, Power Grid Corp., NDPL, Maruti Udyog Ltd., BPR&D, Whirlpool, DCM Engineering, etc. He has been a guest faculty to several organizations such as MDI Gurgaon, Institute of Manpower Research (IAMR), Indian Law Institute, Food Corporation of India (FCI), IFFCO, Haryana Institute of Public Administration (HIPA), Fortune Institute of International Business, NTPC, NCERT, Delhi Police Training Centre Jaroda Kalan, AIIMS, CBI Academy, Ghaziabad etc. He has authored a book - “Effective Leadership: Strategies for Better Results” and published more than 30 papers in the well known journals like Indian Journal of Industrial Relations, Vision: The Journal of Business Perspective, Management and Change, Global Business Review, Indian Journal of Training and Development, Productivity, Paradigm etc. Dr. Chauhan has also presented several papers in national and international conferences.
Dr. Chauhan’s specific areas of expertise are: Personality Profiling, Professional Obsolescence, Developing Positive Attitude, Leadership, Managing Change, Team Building and Group Dynamics, Values and Ethics, Conflict Management and Negotiation Skills, Motivation, Emotional Intelligence, Coaching, Counselling and Mentoring, HR Practices etc.
Asia-Pacific Institute of Management
Asia-Pacific Institute of Management (AIM) is ranked amongst the top Business Schools in the country. Established in 1996, the institute has achieved a status of distinction by following the path envisioned by its founders. Their passion for supreme quality management education is evident in every endeavor undertaken at the institute. Asia-Pacific is proud of its faculty consisting of dedicated thought leaders, an infrastructure that can compete with the best and a curriculum that is upgraded regularly to keep in tune with industry needs. Concerted effort on the part of the management, the faculty and the staff enables Asia-Pacific to groom business leaders capable of contributing towards a global corporate order. A robust interface with Industry is ensured through guest lectures, industry visits and industry training opportunities. A mutually beneficial relationship is encouraged between the industry and the academia through a mutual exchange of practical and conceptual aspects of management knowledge.