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Faculty Dr. Shefali Srivastava

Dr. Shefali Srivastava
Assistant Professor - Healthcare Service Operation

Profile Overview

Dr. Shefali is currently working as an Assistant Professor with Asia Pacific Institute of Management. She has completed her doctoral degree from AtalBihari Vajpayee - Indian Institute of Information Technology and Management, Gwalior (an autonomous institute of national importance under the ministry of human resource development [MHRD]. She is a UGC-NET qualified academician. Her thesis dealt in the sector of healthcare services operations management and she has published her research in various reputed journals

Research and Publication


  • Care Coordination in the Healthcare Service Delivery: An Elderly Care Perspective (2019) Journal of Indian Business Research- EMERALD (Scopus and ESCI Indexed)
  • Internal Service Quality: Insights from Healthcare Sector (2019), Vol. 21 No. 2 Journal of Health Management- SAGE (Scopus and ESCI Indexed)
  • Exploring antecedents and consequences of care coordinated pathways using organization routines (2019), International Journal of Healthcare Management- TAYLOR AND FRANSCIS (Scopus and ESCI Indexed)
  • Role of internal service quality in enhancing patient centricity and internal customer satisfaction (2019) Vol. 19 No. 1, pp. 2-20, International Journal of Pharmaceutical and Healthcare Marketing- EMERALD (Scopus and ESCI Indexed)
  • Developing a Care Coordination Model Using a Hybrid DEMATEL and PLS - SEM Approach (2019) IIM Kozhikode- Society and Management Review- SAGE (ESCI Indexed).
  • A study on scope of human resource information system in present scenario, (2014) International Multidisciplinary Research Journal Vol. 4 No. 6, pp. 1-6 (UGC Recognized).
  • A study of quality of work life: key elements and its implications, (2014) IOSR – Journal of Business Management, Vol. 16 No. 3, pp.54-59. DOI NO: - 10.9790/487X-16315459 (UGC Recognized).
  • Corporate Governance in India – Evolution and Challenges (2014) International Journal of Interdisciplinary and Multidisciplinary Studies, Vol. 1 No 2 pp. 48-55. (UGC Recognized).


  • Presented a paper titled “Impact of Innovation on Competitiveness: Evidence from BRICS Economies” at XX Annual International Conference of Society of Operations Management (22nd to 24th December 2016) organized by ABV–Indian Institute of Information Technology Management, Gwalior.
  • Presented a paper titled “Role of Knowledge Management in School Education: Insights from the state of Uttar Pradesh” at 4th Biennial Indian Academy of Management Conference (11th to 13th December 2015) organized by Indian Institute of Management (IIM) Lucknow, Noida campus.
  • Presented a paper titled “Talent Management – An emerging strategy to create a higher performing workforce” in a National Seminar on Management Practices for Emerging Business Scenario organized by RKGIT , Ghaziabad (2014) and it is published in its proceedings with an ISBN NO . 978-81-88132-51-5.
  • Presented a Paper titled “Brand Heritage in Indian Perspective” in an International Conference Brand-Craft (2014) organized by Dr. Gaur HariSinghania Institute of Management and Research Kanpur.

Workshops Attended

  • One day workshop on “How to Write and Publish Scholarly Articles” at the XX Annual International Conference of Society of Operations Management 2016 organized by ABV – Indian Institute of Information Technology and Management Gwalior from 22nd to 24th December 2016.
  • Five days FDP on “Faculty Development Programme on Structural Equation Modeling” organized by Faculty of Management Studies, Banaras Hindu Vishwavidayalaya, Kashi from 12th December to 17th December 2017.

Areas of Interest

Research Interest

  • Healthcare Economics
  • Patient centricity
  • Care coordination
  • Healthcare technology assessment
  • Modularity in healthcare services

Teaching Interest

  • Supply Chain Management
  • Service Operations Management
  • Healthcare Services Management


Dr.Shefali has a total teaching experience of 1.5 years

Achievement & Awards

Ministry of Human Resource Department – India
Junior Research Fellowship (Scholarship) 2014-2016
Ministry of Human Resource Department – India
Senior Research Fellowship (Scholarship) 2016-2018
Best Paper Award by Emerald Publishers at XX Annual International Conference of Society of Operations Management. 2016

Conference Organization

Member of the core organizing committee for XX Annual International Conference of Society of Operations Management Conference – hosted by ABV – Indian Institute of Information Technology and Management, Gwalior – India, 22nd December – 24th December – 2016.